QEII Jubilee Hospital
Metro South Health

Implementation

The hospital is partnering with local jobactives and TAFE Queensland to recruit and train local candidates for Operational Support Officer roles.

Previously, candidates were screened, interviewed and selected in-house and spent three days undertaking theoretical training and two days of practical training (half a day in each of four different operational areas of the hospital). Under the new, simplified recruitment process, jobactives are undertaking the front-end recruitment and shortlisting process, based on the hospital’s workforce needs.

HELP Employment and Training is the lead jobactive and acts as the single point of contact for the hospital. Following a jointly-run information session for interested candidates, job seekers are screened, interviewed and shortlisted by HELP for final selection by the hospital. With support from the Commonwealth Government’s Employment Fund, the jobactives cover the cost of vaccinations and training for the successful job seekers, who are provided with 5 days of theoretical training delivered by TAFE Queensland and 10 days of on-the job practical training (10 shifts in 10 different areas).

Organisational strategies

• The recruitment of casuals through a partnership with jobactives has been identified as a strategic business opportunity for the Operational Support Services Department and there is strong management support for this program.
• The hospital’s Human Resources Department was fully involved in the design of the program and continues to be kept informed with each intake.
• The department head is fully empowered to make program decisions and is accountable for overseeing the program and coordinating staff members involved in supporting and training the job seekers.
• Selected staff are tasked to provide practical training for the job seekers and regularly share information about their progress.

Partnership strategies

• The hospital is partnering with local jobactives who are funded by the Australian Government to provide tailored end-to-end recruitment services and to facilitate wraparound support and foundation skills training to job seekers, at no cost to the employer.
• To avoid the hospital having to deal with multiple jobactive providers, HELP Employment and Training acts as the lead jobactive and is the main point of contact for the hospital. HELP is responsible for working with the hospital to gain a clear understanding of their workforce needs and works in partnership with other local jobactives to source and refer appropriate candidates.
• The main partnership is between QEll Jubilee Hospital, HELP and TAFE Queensland.

Program design strategies

• The hospital raises awareness of job opportunities by co-facilitating information sessions with HELP and TAFE to brief job seekers about job opportunities, responsibilities, expectations and support.
• The theoretical and practical training components are customised and delivered on-site to ensure greater relevancy.
• To maximise engagement and learning outcomes, HELP provides wraparound support for the trainees, including assistance with transport to work if required.